Frequently asked questions
What is Travelling Moon?
What is Travelling Moon?
Travelling Moon creates luxury personalized keepsake books that transform your most meaningful memories into timeless treasures.
Whether it's a dream vacation, a family milestone, a wedding, a friendship, or a special chapter of your life, we carefully turn your photos and memories into a beautiful personalized keepsake designed to be cherished for years to come.
Travelling Moon was born from a love for storytelling, travel, and preserving life's most precious moments.
We are also soon launching Mar e Lua, our luxury candle brand made by Mother and Daughter. Inspired by the sea, the moon, and slow living. Together, both brands celebrate memories, emotion, and meaningful experiences.
Our vision is to create products that help people relive their favorite moments long after they have passed.
How and where are the books made?
At Travelling Moon, every book is made to order. Using the photos and memories you provide, we create a unique personalized keepsake designed especially for you.
After your design is carefully prepared, it is professionally printed by our trusted European production partners using premium materials and then packaged with care before being shipped to your door.
No two books are ever exactly the same — each one tells a personal story and is created to be treasured for years to come
What photo quality works best and what if I upload the wrong photos?
For the best results, upload clear, high-resolution photos. Photos taken with modern smartphones are usually perfect. Avoid blurry screenshots whenever possible.
If you upload the wrong photos you should contact us as soon as possible after placing your order. If production hasn't started yet, we'll do our best to update your files.
Can I preview my book before it is printed?
At this moment, books are designed and prepared by our team based on the information and photos you provide.
How long does production take?
All Travelling Moon keepsakes are made to order and personalized individually.
Production typically takes 5–10 business days before shipment.
During busy seasons, production times may be slightly extended.
Customers may choose Priority Creation at checkout.
Priority Creation moves your order ahead in our production queue and reduces production time to approximately 2–5 business days.
Please note that shipping transit times remain unchanged.
How long does shipping take and how much does it cost?
Shipping times may vary during holidays or peak seasons.
The Netherlands & Belgium: 6-8 business days
Europe: 10-12 business days
Worldwide: 12–20 business days
Shipping costs are calculated at checkout based on your location.
We occasionally offer free shipping promotions
What happens if my book arives damaged and can I return my order?
Please contact us within 7 days of receiving your order and include photos of the damage. We'll work with you to find the best solution.
Are my data and my photos safe?
Yes. Your photos are only used to create your personalized keepsake and are handled securely.
We'd love to hear from you
Whether you have a question about your order, need help creating your keepsake, or simply want to get in touch, we're here to help.
🕒 Response time:
We aim to respond within 24–48 business hours.
For order enquiries, please include your order number so we can assist you as quickly as possible.